UK Delivery
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Heritage Slots operates its own specialist two-person delivery crew for every United Kingdom mainland order. Every machine is blanket-wrapped, strapped to a custom pallet, transported in a climate-controlled van, and delivered into your room of choice. We do not use third-party carriers and we never leave a machine on a doorstep.
UK Mainland
England · Wales · Scottish Lowlands (postcodes DD, EH, FK, G, KA, KY, ML, PA1–PA19, PH1–PH26, TD, AB10–AB30)
Appointment within 14 working days of cleared payment. Two-person crew, room-of-choice positioning, full on-site functional check, all packaging removed.
Scottish Highlands & Islands
Postcodes IV, KW, PA20+, PH27+, HS, ZE, KA27–KA28
Quoted individually with the enquiry form. Typically 21 working days. Ferry bookings may extend the lead time in winter.
Northern Ireland & Isle of Man
All BT postcodes · IM postcodes
Specialist ferry delivery within 21 working days. Customs paperwork handled on your behalf. Cottage-door positioning included.
Channel Islands
Jersey · Guernsey · Alderney · Sark
VAT-reverse-charge applied to Guernsey; Jersey prices include UK VAT. Quoted per delivery address and floor level.
International Shipping
We are happy to arrange insured worldwide freight for verified collectors. International orders are taken via the enquiry form only. We do not ship to addresses in jurisdictions that restrict the import of mechanical gaming apparatus.
Delivery Timescale
From cleared payment, UK mainland delivery is normally scheduled within 14 working days. Scottish Highlands, Islands, Northern Ireland and the Channel Islands are scheduled within 21 working days. International freight is quoted per shipment, typically 28 to 42 working days including customs clearance.
Where any timescale cannot be met due to crew availability, our curator will contact you with the earliest available appointment. We will never substitute a machine or dispatch without your written confirmation of the appointment.
On the Day
Our crew will telephone approximately 30 minutes before arrival. They require a clear route from the kerbside to the room of choice, a flat dry floor, and a standard UK 230 V mains socket within 2 m of the final position. Please advise in advance of any stairs, narrow doorways (under 700 mm), spiral staircases, lifts, gravel drives or long carries.
The machine is unwrapped in situ, positioned, levelled, plugged in, demonstrated, and then the Certificate of Restoration is explained. Crew depart only when you are satisfied. Average visit time: 45 to 75 minutes.
If You Cannot Be Present
You may nominate a recipient over the age of 18 to take delivery on your behalf. Please advise the recipient's full name and contact telephone in the enquiry form or by reply to the booking email. The nominated recipient signs the delivery acceptance on your behalf and we are then satisfied that delivery has occurred.
Tracking and Insurance
Every shipment is insured in transit at the full replacement value of the machine. You are sent a booking confirmation, a 24-hour pre-arrival telephone call, and a digital on-arrival acceptance form signed by you (or your nominated recipient). No machine leaves our workshop without photographic documentation, signed packing list, and declared value manifest.
Contacting Us About Delivery
If you have a complex access situation, a partial delivery address, a multiple-machine order, or a special event date, please write to us at at least ten working days before your preferred arrival date.
By accessing you confirm that you have read and understood our UK Delivery policy.