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Returns & Workshop Warranty

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Every machine sold by Heritage Slots is covered by a twelve-month workshop warranty covering mechanical and electrical components, alongside the United Kingdom statutory right of withdrawal for ready-stock collection pieces delivered to your home.

Right of Withdrawal (Ready-Stock Collection)

For ready-stock pieces delivered to a UK mainland buyer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a fourteen-day cooling-off period beginning the day after you (or your nominated recipient) take physical possession of the machine. To exercise this right, notify us in writing to within fourteen days, then return the machine by our arranged collection within a further fourteen days in the same condition in which it was delivered. Refund of the purchase price is processed within fourteen days of our receipt of the returned machine.

Bespoke Restoration and Viewer Selection

Where a machine is commissioned for a bespoke restoration project, or where the buyer has personally attended our workshop and selected a machine by hand, the fourteen-day right of withdrawal does not apply. This is because such pieces are made or specified to your requirements under regulation 28 of the 2013 Regulations. The twelve-month workshop warranty, however, applies in full.

How Warranty Cover Is Honoured

If a covered component fails within the warranty period, contact us at with your order reference, a description of the fault, and ideally a short video. If the fault can be diagnosed remotely, we will dispatch the required part with written fitting instructions at our cost. If a workshop visit is required, our technician attends your UK address within ten working days at our cost. If a workshop return is required, we collect, repair and redeliver the machine at our cost.

Return Process

The return process works as follows:

1. Tell us by email at within fourteen days of delivery that you wish to return.
2. We acknowledge within one working day and arrange collection on a date convenient to you.
3. Our two-person crew collects the machine in its original packaging (or equivalent protective packaging supplied by us if you have disposed of it).
4. On receipt at our workshop we inspect the machine and confirm it is in original condition.
5. We refund the purchase price via your original payment method within fourteen days.

Damaged-in-Transit

Every shipment is insured at the full replacement value. In the very rare event that a machine is damaged in transit, we will collect and restore it at our cost, or — if you prefer — issue a full refund including delivery. You must notify us within 48 hours of delivery and provide photographic evidence. We work with the insurance assessor to keep you informed.

Replacement of Faulty Components

Where a covered component is no longer manufactured or has become unavailable, Heritage Slots will supply a sympathetic modern equivalent of equivalent or better performance and finish. Examples include a modern fuse board in a 1930s console, where the original part is no longer safe to re-use.

Transfer of Warranty

The twelve-month workshop warranty is registered to the original buyer of the machine. If you sell the machine privately during the warranty period, please email us at with the buyer's contact details and we will transfer the warranty into their name. The warranty period is not renewed on transfer; the remaining months pass to the new owner.

Contact

If you have a warranty, return or right-of-withdrawal question, write to . We answer every message within one working day, Monday to Friday, 09:00 to 17:30 UK time.

By accessing you confirm that you have read and understood our Returns & Workshop Warranty policy.